Warranty and Return Policy

Last updated: 06/29/2024

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At Diturium, we strive to ensure customer satisfaction with our website creation services. For that, we offer clear warranty and return policies.

1. Warranty Period

•  Essential Plan: 30 days
•  Premium Plan: 90 days

2. Warranty Coverage

Our warranty covers:

• Bug fixes
• Plugin malfunctions
• Other technical issues related to the website

Note: The warranty does not cover issues related to the hosting server.

3. Warranty Exclusions

The warranty will be void if:

• The client makes changes to the website, such as installing plugins or altering the design.
• The client adds products or categories not related to the specified product types.

4. Warranty Requests

To request assistance or support during the warranty period, please contact us via:

• E-mail: contatoditurium@gmail.com
• WhatsApp: +55 (77) 99992-5624

5. Return Policy

The client may request a refund within 7 days of purchase under the following conditions:

• Non-compliance with what was promised
• Website malfunction

6. Return Conditions

To be eligible for a refund:

• The service must not meet the promised standards
• The website must present a malfunction

7. Refund Process

To begin the refund process, please contact us via:

• E-mail: contatoditurium@gmail.com
• WhatsApp: +55 (77) 99992-5624

8. Refund Timeline

Refunds will be processed and issued within 5 business days after approval.